SMS Terms of Service

What you are agreeing to

If you provide your mobile number and opt in, you agree to receive text messages from Longevix at that number. These may include appointment and visit reminders, shipment and tracking updates, refill and renewal notices, and account or billing alerts.

Consent to marketing messages is never a condition of purchase or of receiving care.

Message frequency and cost

Message frequency varies with your activity — typically a few messages per month, more around a new order or a scheduled visit.

Message and data rates may apply. Your mobile carrier, not Longevix, sets those charges.

How to stop

Reply STOP to any message to opt out. You will receive one confirmation and then no further messages, except where a message is required to deliver care you have already requested.

Reply HELP for assistance, or email hello@longevix.io.

Carriers

Supported on most major US carriers. Carriers are not liable for delayed or undelivered messages, and delivery cannot be assured.

Health information in messages

Text messaging is not a secure channel. We keep clinical detail out of SMS and use it for logistics and prompts, directing you to the secure portal for anything clinical. Do not send medical questions or personal health details by text — use secure messaging in your account.

Changing your number

Tell us if your mobile number changes. Numbers are reassigned, and we do not want your messages going to someone else.